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About Us
What's
so great about Carp.com?
Carp.com
is one of Britain's finest fishing web sites. In fact, in 2004 the
readers of 'Angling Times' voted it THE NUMBER ONE FISHING SITE IN THE
WHOLE OF THE UNITED KINGDOM. Specifically, we are a leading Online Carp
Fishing Magazine and Fishing Tackle Shop.
The
products we offer are regularly shipped across the globe. Our online
magazine continues to be a 'must read' for anglers all over the World.
In
short, Carp.com delivers what today's angler is searching for.
Here at Carp.com, we care. And because we care, we go that extra
mile. And because we go that extra mile, we are different.
Carp.com isn't merely a fishing tackle shop, seeking to make the largest
possible profit in the shortest amount of time. We offer only solid,
reliable, dependable products that will add to your enjoyment of all
aspects of your fishing experiences. In offering the range of products
we do, we seek to inspire the angler, to bring him the peace of mind
that comes with absolute confidence in the dependability of his gear. We
do not now, nor will we ever, sell cheap plastic tat at 'knockdown'
prices - quality has always been and will always remain, our watchword.
Here at Carp.com you will find products that won't be available
in your local tackle shop. The choice is yours: you can either use your
credit card or use multi-national PayPal in complete confidence.
Whatever standard of angler you are and whether this next purchase from
Carp.com is your first or your last, you should always remember that
with your order comes our experience, our reliability, our expertise and
above all, our utmost professionalism.
How did we get here?
Carp.com Ltd's first cast took place early in 2003. The company was
founded by Richard Fox who guides the company by his personal touch and
hands-on approach, despite the growth and expansion which has taken
place ever since day one. We are based in Essex and Norfolk, England.
Initially an Internet only business, Carp.com has successfully moved
into Mail Order, via the Internet and via advertising in Fishing
Magazines. Here are a few facts:
Carp.com attracted 1,100,843 visitors in 2008 and records 100391992
hits that creates 29.6m page impressions.
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Our Email Newsletter is read by over 82,000+ anglers Worldwide
every month.
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We regularly receive and respond to feedback from anglers from all
four corners of the globe.
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We aim to offer the UK's widest selection of top brand fishing
tackle items available online.
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We strive to offer customers a real alternative to high street
fishing stores.
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We will always tailor our service to the individual needs of each
customer.
Anything else we've forgotten to mention?
No. But as good news is always worth repeating, now would be a good time
to remind you that we care. And because we care, we go that extra
mile. And because we go that extra mile, we are different. We at
Carp.com know that you, the customer, want to receive what we have
always supplied - solid, dependable gear at competitive prices brought
to your door by a trouble-free and rapid service. We are committed to
maintaining excellent customer service because we recognise that without
you, we are nothing. If you have any questions or suggestions, we'd be
pleased to hear from you... so please, check out our contact us
page.
If your
query isn't answered in the Frequently Asked Questions below, please
feel free to email us using one of the links at the bottom of the page.
To enable our Customer Support Team to get back to you as soon as they
can, please choose the link which most closely describes your problem.
Frequently Asked Questions
I've forgotten my password
No
problem. Just go to the Log In page then click onto "Send Me My
Password". Enter your registered email address then click "Send Me My
Password". We'll do just that. If there's anything else we can help you
with, just email us at
websales@carp.com.
I haven't received my order yet
Most
products are usually delivered in Next day, but if the item is out of
stock or if there's a postal delay for whatever reason, it's inevitable
that your order will take slightly longer to reach you. If an item is
out of stock we will either call or email you with an update on your
order.
Once
your order is packed and ready to be dispatched on the same day, we will
send you the shipment notification email.
The
dispatch notification email has the delivery tracking code, which you
can use on the City Link website to identify the current location and
status of your order.
From
the moment when this notification email has been sent, you should check
the number of days listed for your UK region or other country for goods
to be delivered to your shipment address.
In
cases when only part of the items ordered are ready to be dispatched, we
will process this to you the same day and the remaining of the items
will be delivered as soon as they are available in stock.
You pay
only once, and we WILL NOT charge you any extra if more than one
delivery is required on the same order.
I've received duplicates in my order
Don't
panic! Please return the duplicated item, UNOPENED, to the address below
via recorded delivery. When we've received the item we'll be able to
begin the process of refunding your card.
My Country isn't listed on the order page
Carp.com currently supplies goods to many countries all over the globe.
If you're feeling left out of the action, just email us or give us a
ring and we'll see what we can do for you.
My
Country isn't listed on the order page
Carp.com currently supplies goods to many countries all over the globe.
If you're feeling left out of the action, just email us or give us a
ring and we'll see what we can do for you.
Delivery
We know
you'd rather be fishing than waiting for the postman so items ordered
before 1pm will be sent on a next day service direct to your home. Most
orders are processed and delivered normally within next working days
from payment anywhere within the UK mainland. UK mainland delivery
starts from £3.50 and raises to £6.50 for orders for next day.
Obviously, deliveries world-wide might take longer.
Further
Information:
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