What's so great about Carp.com?

Carp.com Carp.com is one of Britain's finest fishing web sites. In fact, in 2004 the readers of 'Angling Times' voted it THE NUMBER ONE FISHING SITE IN THE WHOLE OF THE UNITED KINGDOM. Specifically, we are a leading Online Carp Fishing Magazine and retailer.

The products we offer are regularly shipped across the globe. Our online magazine continues to be a 'must read' for anglers all over the World.

In short, Carp.com delivers what today's angler is searching for.

Here at Carp.com, we care. And because we care, we go that extra mile. And because we go that extra mile, we are different.

Carp.com isn't merely a shop, seeking to make the largest possible profit in the shortest amount of time. We offer only solid, reliable, dependable products that will add to your enjoyment of all aspects of your fishing experiences. In offering the range of products we do, we seek to inspire the angler, to bring him the peace of mind that comes with absolute confidence in the dependability of his gear. We do not now, nor will we ever, sell cheap plastic tat at 'knockdown' prices - quality has always been and will always remain, our watchword.

Here at Carp.com you will find products that won't be available in your local tackle shop. The choice is yours: you can either buy on credit with your credit card or use multi-national PayPal in complete confidence.

Whatever standard of angler you are and whether this next purchase from Carp.com is your first or your last, you should always remember that with your order comes our experience, our reliability, our expertise and above all, our utmost professionalism.

How did we get here?

Carp.com Ltd's first cast took place early in 2003. The company was founded by Richard Fox who guides the company by his personal touch and hands-on approach, despite the growth and expansion which has taken place ever since day one. We are based in Essex, England.

Initially an Internet only business, Carp.com has successfully moved into Mail Order, via the Internet and via advertising in Fishing Magazines. Here are a few facts:

• Carp.com attracted 863,000 visits in 2004 and served 19.6m page impressions
• Our Email Newsletter is read by over 25,000 anglers Worldwide every month
• We regularly receive and respond to feedback from anglers from all four corners of the globe
• We aim to offer the UK's widest selection of top brand carp fishing tackle items available online.
• We strive to offer customers a real alternative to high street fishing stores.
• We will always tailor our service to the individual needs of each customer.

Anything else we've forgotten to mention?
No. But as good news is always worth repeating, now would be a good time to remind you that we care. And because we care, we go that extra mile. And because we go that extra mile, we are different. We at Carp.com know that you, the customer, want to receive what we have always supplied - solid, dependable gear at competitive prices brought to your door by a trouble-free and rapid service. We are committed to maintaining excellent customer service because we recognise that without you, we are nothing. If you have any questions or suggestions, we'd be pleased to hear from you... so please, check out our contact us page.

If your query isn't answered in the Frequently Asked Questions below, please feel free to email us using one of the links at the bottom of the page. To enable our Customer Support Team to get back to you as soon as they can, please choose the link which most closely describes your problem.

Frequently Asked Questions

I've forgotten my password

No problem. Just go to the Log In page then click onto "Send Me My Password". Enter your registered email address then click "Send Me My Password". We'll do just that. If there's anything else we can help you with, just email us at support@carp.com.

I haven't received my order yet

Most products are usually delivered in 3-5 working days, but if the item is out of stock or if there's a postal delay for whatever reason, it's inevitable that your order will take slightly longer to reach you. If an item is out of stock we will either call or email you with an update on your order. We have to allow 7 days before we are able to start tracing lost parcels, and we'll be on the case as soon as the 7 days are up if you contact us to tell us there's a problem. We take Customer Service very seriously indeed so if there is any delay, we need to hear from you pronto.

I've received duplicates in my order

Don't panic! Please return the duplicated item, UNOPENED, to the address below via recorded delivery. When we've received the item we'll be able to begin the process of refunding your card.

My Country isn't listed on the order page